Thank you for reaching out, your request has been sent to our support staff and we will contact you back in person shortly via the phone number you specified. It is important to us to speak with you about your problem so we can best arrange for putting things back right for you. If we cannot reach you, we will leave a voicemail with our telephone number for you to reach us. After we confirm all the details we will create a service call in our system at the earliest time that we have available and works for you. Thank you again for choosing Complete Appliance Service.